Terms of Service
Thrive Trinity Agency
Helping Local Businesses Get Found, Trusted & Booked
Websites • Google Reviews • Call Automation
Effective Date: [06/01/2026]
Business Name: Thrive Trinity Agency
Website: [www.thrivetrinityagency.com]
Email: [[email protected]]
Phone: [443-278-0243]
These Terms of Service (“Terms”) govern your access to and use of the website, services, products, communications, and offerings provided by Thrive Trinity Agency (“Company,” “we,” “us,” or “our”).
By accessing our website, submitting a form, booking a consultation, purchasing services, signing an agreement, making a payment, or otherwise communicating with Thrive Trinity Agency, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Services Provided
Thrive Trinity Agency provides business growth and digital service solutions for local businesses, which may include:
Website design and website updates
Landing pages and lead capture pages
Google Business Profile support
Google review request systems
Reputation management support
Call automation setup
Missed-call follow-up systems
Appointment booking support
CRM and automation setup
Digital marketing support
Business consulting and related services
Specific services, timelines, deliverables, and pricing will be outlined in a written proposal, invoice, service agreement, order form, or other written communication.
2. Eligibility
You must be at least 18 years old to use our services. By using our website or services, you represent that you are legally able to enter into a binding agreement.
If you are using our services on behalf of a business, organization, or entity, you confirm that you have authority to act on behalf of that business or organization.
3. Client Responsibilities
Clients are responsible for providing accurate, complete, and timely information needed for us to perform services. This may include business details, branding assets, website content, images, login access, account permissions, service descriptions, offers, pricing, policies, and compliance information.
Clients are responsible for:
Reviewing and approving project materials
Providing required content and access in a timely manner
Ensuring all submitted materials are accurate and lawful
Maintaining ownership or proper licensing for images, logos, videos, written content, trademarks, and other materials provided to us
Complying with all applicable laws, industry rules, advertising rules, privacy laws, and communication consent requirements
Maintaining their own business licenses, insurance, legal notices, and professional compliance obligations
Delays in providing requested information, approvals, access, or feedback may delay project completion.
4. Website and Digital Service Disclaimer
We make reasonable efforts to create professional, functional, and effective websites and digital systems. However, we do not guarantee specific business results, traffic, leads, sales, rankings, appointments, reviews, or revenue.
Website performance may depend on many factors outside our control, including market demand, client offer quality, competition, advertising budget, customer service, pricing, reputation, search algorithms, third-party platforms, and client follow-up.
5. Google Reviews and Reputation Services
Thrive Trinity Agency may help clients set up systems to request reviews from customers. We do not guarantee that customers will leave reviews, that reviews will be positive, or that any review platform will publish, remove, or display a review.
Clients agree not to use our services to request fake reviews, incentivize reviews in a way that violates platform rules, suppress honest feedback unlawfully, impersonate customers, or engage in deceptive reputation practices.
Clients are responsible for complying with Google’s policies, FTC guidance, and any applicable consumer protection laws regarding reviews, testimonials, endorsements, and advertising claims.
6. Call Automation Services
Thrive Trinity Agency may help clients implement call automation, missed-call follow-up, voicemail systems, appointment workflows, or related communication tools.
Call automation services may rely on third-party providers, including phone carriers, CRM platforms, scheduling platforms, SMS providers, voice technology providers, and other software tools. We are not responsible for outages, errors, delays, service interruptions, message filtering, carrier restrictions, or platform limitations caused by third-party providers.
Clients are responsible for reviewing automated scripts, call flows, messages, and customer communications to ensure they are accurate, appropriate, lawful, and suitable for their business.
7. SMS/Text Messaging Terms
Thrive Trinity Agency may send SMS or text messages to individuals who opt in to receive communications from us. These messages may include consultation confirmations, appointment reminders, service updates, support messages, follow-up messages, review requests, and promotional messages where permitted.
By providing your mobile number and opting in, you agree to receive text messages from Thrive Trinity Agency.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any text message. After opting out, you may receive one final confirmation message.
For help, reply HELP or contact us at [[email protected]] or [443-278-0243].
Consent to receive text messages is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
8. A2P Messaging and Consent
Thrive Trinity Agency may use Application-to-Person messaging, also known as A2P messaging, to communicate with clients, leads, and users who have provided appropriate consent.
Users agree that they will only submit mobile numbers that belong to them or that they are authorized to provide.
Clients who use our call automation, SMS, review request, or follow-up systems are responsible for obtaining valid consent from their own customers, leads, patients, clients, or contacts before sending text messages, calls, or automated communications.
Clients are responsible for maintaining records of consent when required and for honoring opt-out requests promptly.
Clients may not use our services to send unlawful, unwanted, misleading, abusive, fraudulent, or non-consensual messages.
9. Prohibited Messaging Content
You may not use Thrive Trinity Agency’s services, systems, or recommendations to send messages that are unlawful, deceptive, harassing, abusive, discriminatory, fraudulent, or otherwise inappropriate.
Prohibited content may include, but is not limited to:
Spam or unsolicited marketing
Misleading claims
Fraudulent offers
Harassment or threats
Hate speech or discriminatory content
Content that violates carrier rules, platform policies, or applicable law
Messages sent without proper consent
Content involving illegal products or services
We reserve the right to refuse, suspend, or terminate services if we believe a client is using messaging tools improperly or in violation of these Terms.
10. Payments and Fees
Fees for services will be stated in a proposal, invoice, order form, agreement, or checkout page.
Payment terms may include setup fees, monthly service fees, project fees, software fees, subscription fees, maintenance fees, consulting fees, or other charges.
Unless otherwise stated in writing:
Payments are due according to the invoice or agreement terms
Work may not begin until required payment is received
Late payments may delay or pause services
Monthly services may renew automatically until canceled according to the applicable agreement
Client is responsible for third-party software, hosting, domain, advertising, or platform fees unless otherwise stated
11. Refund Policy
Because Thrive Trinity Agency provides digital, creative, consulting, setup, and service-based work, fees are generally non-refundable once work has begun, unless otherwise stated in writing.
Refund eligibility, if any, will depend on the specific service agreement, invoice, or written terms provided at the time of purchase.
No refunds are provided for completed work, strategy sessions, consultations, setup services, digital products, third-party software fees, domain fees, hosting fees, advertising spend, or services already delivered.
12. Cancellations
Clients may cancel ongoing monthly services according to the cancellation terms in their service agreement or written plan.
Unless otherwise stated, cancellation requests must be submitted in writing to [[email protected]].
Canceling services may result in loss of access to certain systems, automations, reports, hosting, subscriptions, CRM workflows, or third-party tools, depending on how the service was set up.
Clients remain responsible for any outstanding balances due at the time of cancellation.
13. Project Timelines
Estimated timelines are provided for planning purposes only. Project timelines may change based on client responsiveness, revisions, technical issues, third-party platform delays, account access, scope changes, or other factors outside our control.
We are not responsible for delays caused by the client’s failure to provide content, approvals, access, feedback, or required information.
14. Revisions and Scope of Work
Each project includes only the deliverables and revisions specifically stated in the proposal, invoice, or service agreement.
Additional work outside the agreed scope may require additional fees. This may include extra pages, new design concepts, copywriting, integrations, automation changes, technical troubleshooting, platform migration, additional meetings, or expanded marketing support.
15. Third-Party Platforms and Tools
Our services may involve third-party platforms such as website builders, hosting providers, domain registrars, Google, CRM systems, SMS providers, payment processors, scheduling tools, analytics tools, email platforms, and automation software.
We do not control third-party platforms and are not responsible for their pricing, policies, downtime, errors, limitations, account suspensions, approval decisions, changes, or data practices.
Clients are responsible for reviewing and complying with the terms and privacy policies of any third-party platforms used in connection with our services.
16. Intellectual Property
Unless otherwise stated in writing, Thrive Trinity Agency retains ownership of its pre-existing materials, templates, strategies, processes, frameworks, designs, training materials, systems, documents, and proprietary methods.
After full payment is received, clients may receive rights to use the final approved website, graphics, copy, or deliverables created specifically for their business, subject to any third-party licenses or platform restrictions.
Clients may not copy, resell, redistribute, reproduce, or claim ownership of Thrive Trinity Agency’s proprietary materials, templates, systems, or methods without written permission.
17. Client-Provided Materials
Clients represent that they own or have permission to use all materials they provide to us, including logos, images, videos, testimonials, written content, trademarks, customer lists, contact information, and business data.
Clients agree to indemnify and hold Thrive Trinity Agency harmless from claims related to materials they provide, including copyright, trademark, privacy, publicity, or intellectual property claims.
18. Portfolio Use
Unless the client requests otherwise in writing, Thrive Trinity Agency may display completed work, business names, logos, screenshots, testimonials, or project summaries in our portfolio, website, social media, proposals, or marketing materials.
We will not knowingly disclose confidential business information.
19. Confidentiality
Both parties agree to use reasonable care to protect confidential information shared during the course of services.
Confidential information may include login credentials, business strategies, customer data, internal processes, pricing, marketing plans, and non-public business information.
This obligation does not apply to information that is publicly available, already known, independently developed, or required to be disclosed by law.
20. Privacy
Your use of our website and services is also governed by our Privacy Policy.
Please review our Privacy Policy here: [https://thrivetrinityagency.com/privacy-policy]
21. No Professional Legal, Financial, or Compliance Advice
Thrive Trinity Agency provides marketing, website, review, automation, and business support services. We do not provide legal, financial, tax, regulatory, telecommunications compliance, or professional licensing advice.
Clients are responsible for consulting qualified professionals regarding legal compliance, privacy laws, SMS regulations, industry-specific rules, advertising claims, and business obligations.
22. Limitation of Liability
To the fullest extent permitted by law, Thrive Trinity Agency shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost leads, lost data, business interruption, reputation damage, or loss of goodwill.
Our total liability for any claim related to our services shall not exceed the amount paid by the client to Thrive Trinity Agency for the specific service giving rise to the claim during the three months before the claim arose.
23. Indemnification
You agree to defend, indemnify, and hold harmless Thrive Trinity Agency, its owners, team members, contractors, partners, and affiliates from any claims, damages, liabilities, losses, costs, or expenses arising from:
Your use of our website or services
Your breach of these Terms
Your violation of any law or third-party right
Materials or information you provide to us
Your business practices, offers, claims, products, or services
Your communication with your customers, leads, or contacts
Your failure to obtain proper consent for calls, texts, emails, or automated communications
24. Service Refusal and Termination
We reserve the right to refuse service, suspend service, or terminate an agreement if we believe a client is engaging in unlawful, unethical, abusive, deceptive, non-compliant, or harmful conduct.
We may also terminate or pause services due to non-payment, lack of cooperation, misuse of systems, violation of these Terms, or conduct that interferes with our ability to provide services.
25. Governing Law
These Terms shall be governed by the laws of the State of [Maryland], without regard to conflict of law principles.
Any disputes shall be resolved in the courts located in [Baltimore City/Maryland], unless otherwise required by law or agreed in writing.
26. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised effective date.
Your continued use of our website or services after updates are posted means you accept the updated Terms.
27. Contact Information
If you have questions about these Terms, please contact us:
Thrive Trinity Agency
Email: [[email protected]]
Phone: [443-278-0243]
Website: [https://thrivetrinityagency.com]
Mailing Address: [5440 Belair Rd. Baltimore, Md. 21206]